Returns & Warranty

Return Policy

Your 100% satisfaction is important to us. We proudly offer a 30-days Return Policy, since the day the item was received.

If a product gets damaged or was faulty upon a delivery - we offer 100% refund.

To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.

*Please note that you are responsible for the shipping cost of your return and your original shipping fee is not refundable and will be deducted from the refundable amount.*

For returns, please email contact@novelle.ca with the subject 'Returns' and within the email include your order number, name and the reason for the return.

When returned item is received and inspected, you will receive a confirmation email about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to your original payment method shortly after. Please note that it may take 5-10 business days for the refund to appear on your end. 

 

Earrings

All earrings are final sale due to hygiene and safety purposes.

Other

All other products, returns must be:

  • Unworn
  • Have no signs of wear or damage
  • In its original conditions with tags still attached (if any)
  • In its original packaging (box and pouch included)

 *Please note that you are responsible for the shipping cost of your return and your original shipping fee is not refundable and will be deducted from the refundable amount.*

Warranty

All novélle pieces are made only using the highest quality of metals and diligent platting. That is why we proudly offer a 2 year Limited Warranty on all our products. The warranty covers all jewelry from fading, rusting, or tarnish. The warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of novélle.

We also offer 60-Day Limited Manufacturer’s Warranty. Which includes protection against manufacturing defects, ensuring your satisfaction and confidence in our products.

If at any point you would like to make a claim please reach out to us at contact@novelle.ca with the subject 'Warranty' and within the email include your order number, name, receipt, and the reason for the claim with a photo attached. 

*Please note that a receipt must be provided for all warranty claims*