Returns & Warranty

Return Policy

Your 100% satisfaction is important to us. We proudly offer a 30-days Return Policy, since the day the item was received.

If a product gets damaged or was faulty upon a delivery - we offer 100% refund.

To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.

For returns, please email contact@novelle.ca with the subject 'Returns' and within the email include your order number, name and the reason for the return.

When returned item is received and inspected, you will receive a confirmation email about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to your original payment method shortly after. Please note that it may take 5-10 business days for the refund to appear on your end. 

 

Earrings

All earrings are final sale due to hygiene and safety purposes.

Other

All other products, returns must be:

  • Unworn
  • Have no signs of wear or damage
  • In its original conditions with tags still attached (if any)
  • In its original packaging (box and pouch included)

 *Please note that you are responsible for the shipping cost of your return and your original shipping fee is not refundable and will be deducted from the refundable amount.*

Warranty

All novélle pieces are made only using the highest quality of metals and diligent platting. That is why we proudly offer a lifetime warranty on all our products. The warranty covers all jewelry from fading, rusting, or tarnish. If at any point you would like to make a claim please reach out to us at contact@novelle.ca with the subject 'Warranty' and within the email include your order number, name, and the reason for the claim with a photo attached. 

*note that our warranty policy excludes items that were purchased anywhere outside of the website*