Refund policy

Return Policy

Your 100% satisfaction is important to us. We proudly offer a 30-days Return Policy, since the day the item was received.

If a product gets damaged or was faulty upon a delivery - we offer 100% refund.

To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.

For returns, please email contact@novelle.ca with the subject 'Returns' and within the email include your order number, name and the reason for the return.

When returned item is received and inspected, you will receive a confirmation email about the status of the refund. If the refund is approved, then it will be processed and a credit will automatically be applied to your original payment method shortly after. Please note that it may take 5-10 business days for the refund to appear on your end.

 Earrings:

• All of our earrings are final sale due to hygienic and safety purposes